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Use this checklist before contacting support. Most account issues resolve with the steps below.

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Can’t sign in

  1. Confirm the correct email / Google / LinkedIn method you used to register
  2. Check caps lock and accidental spaces when pasting passwords
  3. Try Forgot password and wait a few minutes; check spam
  4. Try another browser or an incognito window (extensions can block auth)
Still stuck? Email [email protected] with the exact error message and timestamp.

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Email / verification

  • Verification mail missing → check spam/promotions; wait 5–10 minutes; resend
  • Wrong email used at signup → contact support to correct the account (don’t create duplicates)

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Credits & plan

  • Credits unexpectedly low → open the header Credits panel; confirm monthly allotment vs Top up
  • Free vs Pro confusion → see Membership & pricing; Monthly Pro includes a 7-day trial
  • Top up / upgrade not reflecting → refresh the page; if needed, hard-refresh and re-login

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Language & settings

  • UI language wrong → Settings → Language (or Auto). See changelog note on multilingual web
  • Distributor list empty → Settings → Distributors; enable live sources. See Live sourcing

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Sharing access

  • Invitee didn’t get mail → ask them to check spam; resend invite from Share
  • Link opens but content missing → confirm Only invited vs Public access. See Share

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Still need help?